ok93 Privacy Policy

Introduction

ok93 is committed to respecting and protecting the privacy of all users who access our platform. This Privacy Policy describes what personal data we collect from players based in Bangladesh, how that data is used, how it is stored securely, and the rights you have over your own information. By registering for and using the ok93 platform, you acknowledge that you have read and understood this policy.

This policy applies to all services offered under the ok93 brand, including the website, mobile interface, live casino, cricket betting, and slots gaming sections. We treat all personal information with the utmost care and do not sell your data to any third party for marketing purposes. Your trust is the foundation of our relationship.

Our Privacy Commitments

Information We Collect

When you register and interact with ok93, we may collect the following categories of personal information in order to provide you with a safe, fair, and compliant gaming experience:

• Registration details: full name, date of birth, email address, phone number, and residential address (city/district within Bangladesh, e.g. Dhaka, Chittagong, Sylhet).
• Identity verification documents: government-issued ID (National ID card or passport) submitted for KYC compliance and age verification (21+ only).
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, bank card information) necessary for processing deposits and withdrawals. Full card numbers are never stored on our servers.
• Technical data: IP address, device type, operating system, browser type, and session timestamps collected automatically when you access the platform.
• Gaming activity data: bet history, game selections, win/loss records, and session durations collected for responsible gaming monitoring and account security purposes.

How We Use Your Information

ok93 uses the personal data we collect for the following lawful purposes, all of which are necessary to deliver a safe and reliable gaming service to players in Bangladesh:

• Account creation and management: to set up your ok93 player account, verify your identity, and keep your profile information accurate and up to date.
• Transaction processing: to securely handle deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for your account.
• Responsible gaming compliance: to monitor gaming patterns for signs of problem gambling, enforce deposit limits, and trigger self-exclusion tools when required by our responsible gaming framework.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide account assistance through our support channels.
• Platform improvement: to analyse aggregated, anonymised usage data in order to improve our website performance, game selection, and overall user experience for Bangladeshi players.

Data Sharing and Retention

Cookies and Tracking Technologies

ok93 uses cookies, web beacons, and similar technologies to ensure our platform functions correctly and to provide you with a personalised experience. Cookies are small text files stored on your device that help us recognise you on return visits and maintain your session state securely.

We use the following types of cookies: essential cookies (required for platform operation and security), analytical cookies (to understand how users navigate the site), and preference cookies (to remember your language and display settings). We do not use third-party advertising cookies. You may disable non-essential cookies through your browser settings at any time.

Your Rights Over Your Personal Data

As an ok93 account holder, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team using the email address provided at the bottom of this page:

• Right of access: you may request a copy of all personal data we hold about you at any time, free of charge.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to temporarily stop processing your data while a query or complaint is being resolved.
• Right to withdraw consent: where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the legality of prior processing.

We will respond to all verified data rights requests within 30 days. In complex cases, we may extend this period by a further 30 days, in which case we will notify you in writing. We will never charge a fee for exercising your rights under this policy.

Security Measures

ok93 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, AES-256 encryption for data at rest, two-factor authentication options for player accounts, and regular security audits conducted by independent reviewers.

Despite our best efforts, no method of internet transmission or electronic storage is 100% secure. We encourage all ok93 players to use a strong, unique password for their account, to never share login credentials with anyone, and to contact our support team immediately if they suspect any unauthorised access to their account.

Payment Partners and Financial Data

ok93 partners with trusted local and international payment providers — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks Visa and Mastercard — to facilitate fast and secure transactions for Bangladeshi players. When you initiate a deposit or withdrawal, your payment details are transmitted directly to the relevant payment provider via an encrypted channel. ok93 does not store complete card numbers or mobile banking PINs on its servers.

Each payment partner operates under its own privacy policy governing how they handle financial transaction data. We recommend you review the privacy policy of your chosen payment provider. ok93 is not responsible for the data practices of third-party payment processors beyond what is governed by our data processing agreements with them.

Changes to This Privacy Policy

ok93 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or regulatory requirements. When we make significant changes, we will notify registered users by email and display a prominent notice on the ok93 platform for a period of at least 14 days prior to the changes taking effect.

The most current version of this Privacy Policy will always be available on the ok93 website at /privacy-policy. Your continued use of the ok93 platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ok93 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]